Shipping, Delivery & Refunds
In order to serve customers in all corners of the world and bring the wonders of Brazilian cosmetics to you, we have developed a preferential partnership with the world's largest carriers, such as DHL and UPS, guaranteeing safe, fast and effective worldwide delivery.
On orders over USD 100 we offer completely Free, Fast and Secure Shipping through our partner carriers. Due to customs policies in some countries, customs may charge an import fee. According to the law, this fee is the customer's responsibility, but we offer a good option to compensate you if Import Taxes are applied - 50% of the import tax amount discounted on your next order (only valid upon the receiving of the import taxes payment receipt).
Estimated Delivery Time
We dedicate ourselves daily to deliver our orders worldwide, in the shortest possible time. Orders are shipped on the same day as the order, or at the latest on the next business day. Estimated delivery times are:
- North America: 2 to 4 business days
- Europe: 4 to 8 working days
- South America: 2 to 4 business days
- Asia and Africa: from 4 to 10 working days
- Oceania: 4 to 8 working days
First of all, we're proud to have one of the lowest rates of dissatisfaction or refund requests in the cosmetics market, thanks to our excellent service and shipping policies with our customers in mind. Less than 1.5% of all our purchases are asked to be returned and/or refunded, and we are talking about more than thousand of orders in 40+ countries, since 2008, through our e-commerce, exportations or direct sales.
We value the quality of our products, services and deliveries, and it is for these reasons that we hold important certifications from the most diverse trusted entities in the international cosmetics market.
Before asking for a refund or a product return, please send us a WhatsApp message. We'll be happy and available to solve whatever problem you had, and you can contact directly our executives and sales representants.
If you got a damaged or wrong products, we will be happy to offer you a full refund as fast as possible. Read the complete Refund and Return Policy here.